Technical Consultant (Data & Knowledge Engineer) (m/f/d)

We are looking for a Technical Consultant (Data & Knowledge Engineer) to join our passionate team in Vienna, Austria. At Semantic Web Company (SWC) you’ll work alongside great people with a wide variety of backgrounds and talents.

About SWC

SWC is a leading provider of graph-based knowledge technologies. Its flagship product, the PoolParty Semantic Suite, is the most complete semantic middleware on the market comprising taxonomy, auto classification, text mining, semantic search, recommender systems, and knowledge graph solutions. SWC supports over 180 organizations, including over 50 Forbes Global 2000 companies, and has been a pioneer in the field of Semantic AI for over 15 years.

If you are interested in playing a key role in the development of new business opportunities and working in a dynamic environment, SWC could be the right fit for you.

About the Role

You will work in SWC’s Professional Services department, which is part of our Customer Success Teams. These Customer Success Teams are at the forefront of providing professional services to our customers. You will provide project specific consulting and support customers to make best use of our products. Furthermore, you will support our product development efforts by bringing the customer perspective to product development.

Your team will work directly with key customers and support the sales department in presales activities to convert prospects into customers and also the marketing department to strengthen and further drive our position in the global market. In this position you will have many opportunities and directions to develop your career.

Your Main Responsibilities:

  • Support customers on the delivery, deployment and application of the solutions and manage customer projects (PoCs, implementation of new use cases with customers)
  • Analyse, validate and understand business challenges and issues faced by the customer
  • Design business and technical solutions based on the specific business and technical requirements of the customer
  • Define and implement solution prototypes and pilots, then manage those pilot projects from inception to completion
  • Collaborate with sales engineers and data and knowledge engineers to facilitate the sales process as well as customer acquisition, onboarding and enablement
  • Run internal and external meetings and workshops to collect input, discuss requirements, report progress made and present outcomes
  • Develop knowledge graphs and data processing workflows based on our product family
  • Contribute to answering internal and external technical-related inquiries as well as to product development and research activities

As the ideal candidate, you will have:

  • At least a Master’s degree related to Computer Science or Information Science
  • 5 years’ industry experience with responsibilities in at least one of the following areas: technical consulting, solution engineering, data engineering, project management
  • 2 years’ experience in solution development and system architecture design, ideally based on the Semantic Web technology stack
  • A sound technical background around software development, database, software and system architecture
  • Knowledge and experience in requirements engineering, ability to interpret business problems into technical requirements
  • Know-how and experience with data modelling and data engineering
  • Strong troubleshooting / problem-solving skills

Other qualifications and experiences that are an asset:

  • Ability to effectively and simultaneously manage work from multiple projects
  • An inquiring mind, intense curiosity, interdisciplinary awareness as well as a strong desire to innovate in/contribute to the areas of Semantic Web, Linked Data and Knowledge Graph Systems
  • Experience in knowledge management, text mining and natural language processing (NLP) as well as in agile process frameworks like Kanban and Scrum is an advantage
  • Excellent skills in both written and spoken English (written and spoken German is an high advantage)
  • Able to work at our office in Vienna, Austria is an advantage
  • Able to travel occasionally in US and Europe, if required

What We Offer:

  • A friendly and professional working environment in a rapidly-expanding tech and AI company
  • A workplace in an organisation that is committed to sustainability and responsible business practices (ESG)
  • An attractive office with a library, small gym, showers, and relaxation zone that is based in the heart of Vienna, Austria (“the most liveable city in the world” according to ‘The Economist’). Located on the popular Mariahilfer Strasse, our office is easy to reach with public transportation and is busy with shopping and food options
  • An international workspace where more than 65% of colleagues come from across the globe. English is the main working language in the company
  • Invitation to company-sponsored social activities and additional team building activities throughout the year
  • Career development path, through: paid internal & external trainings on an individual and team level, hands-on experience, time for innovation, and many more
  • A good work-life balance with the possibility to work from home up to 3 days per week and flexible working hours
  • And of course, we offer free tea, coffee, fruit, and snacks

The minimum gross salary offered (full-time-equivalent) is EUR 58.000.- p.a. – an overpayment is possible, depending on education, skills, and work experience.

We would love to have you on our team!

Semantic Web Company welcomes applicants of all backgrounds regardless of race, ethnicity, sexual orientation, gender expression, age, disability, and other statuses. Our company culture as well as policies enforced by our active Diversity Equity & Inclusion Group work towards ensuring we have an inclusive workplace.