Technical Writer (m/f/d) part-time (30 hours/week)

Technical Writer (m/f/d) – part-time (30 hours/week)

We are looking for a Technical Writer to join our passionate team in Vienna, Austria. This is a part time position working 30 hours per week. At Semantic Web Company (SWC), you’ll work alongside great people with a wide variety of backgrounds and talents.

About SWC

SWC  is   a    leading    provider    of    graph-based knowledge technologies. Its flagship product, the PoolParty Semantic Suite, is the  most  complete  semantic  middleware on the market comprising taxonomy, auto classification, text mining, semantic search, recommender systems, and knowledge graph solutions. SWC supports over 180 organizations, including over 50 Forbes Global 2000 companies, and has been a pioneer in the field of Semantic AI for over 15 years.

If you are interested in technology and working in a close-knit, dynamic environment, SWC might be the right fit for you.

About the Role

The Technical Writer is responsible for producing high-quality product documentation that educates and guides our global community of customers, partners and other stakeholders. They maintain the entire scope of PoolParty’s documentation (including applications on top of the PoolParty platform like our SharePoint integration or our ESG solution) from content creation in the Help Authoring Tool to publishing it online. The Technical Writer collaborates with the Senior Technical Writer and facilitates communication with other relevant departments such as Product Management/Development, Testing, and Professional Services. The documentation team is embedded in the Marketing Team.

Your Main Responsibilities:

• Research, write, edit, and proofread complex technical descriptions for installation guides, end user documentation, procedures, training materials, release notes, specifications, and other technical documents.
• Create and incorporate GIFs, graphs, illustrations, or screenshots to increase the user’s understanding of the material
• Manage our Help Authoring Tool, Paligo, with respect to general maintenance and enhancements for the internal editorial process and external user experience
• Assist in the adaptation of content for our e-learning platform PoolParty Academy.
• Assist in UI localization with internal and external stakeholders

As the ideal candidate, you will have:

• Ability to translate highly technical information into easily understandable information for customers
• Knowledge of documentation specific topics such as versioning, release processes, product extension
• Experience using a Help Authoring Tool, preferably Paligo
• Basic skills in graphic and video editing.
• Experience with a ticketing system such as Jira, to organise work

• Self-driven to learn new product features
• Strong teamwork and communication skills
• Business proficiency in English, especially with written text. German is a plus

Other qualifications and experiences that are an asset:

• Work experience in a similar role in the IT industry (preferable B2B Software)
• A minimum of a Bachelor’s Degree, for example in Communications, English, or Information Technology (or comparable qualification)

What We Offer:

• A friendly and professional working environment in an expanding tech and AI company
• A workplace in an organization that is committed to sustainability and responsible business practices (ESG)
• An attractive office that is based in the heart of Vienna, Austria. Located on the popular Mariahilferstrasse, our office is easy to reach with public transportation and is busy with shopping and food options
• An international workspace where more than 65% of colleagues come from across the globe. English is the main working language in the company
• Company-sponsored social activities and additional team building activities throughout the year
• Career development path, through: paid internal & external trainings on an individual and team level, hands-on experience, time for innovation, and many more
• A good work-life balance with the possibility to work from home up to 3 days per week and flexible working hours
• And of course, we offer free tea, coffee, fruit, and snacks

The yearly gross salary offered is EUR 34.860 p.a. – overpayment is possible depending on education, skills, and prior work experience. This position is a part-time position with 30 hours per week.

We would love to have you on our team!