Customer Technical Support

PoolParty Semantic Suite is at the core of our daily business. Join a passionate team of developers, researchers and product managers and contribute to the leading semantic platform on the global market.

The Semantic Web Company (SWC) is a leading provider of software and services in the areas of Semantic Information Management and Linked Data technologies. SWC’s renowned software platform PoolParty ( is widely used by organizations around the globe to extract meaning from Big Data.

SWC values loyalty, brightness and innovation and rewards outstanding performance with increased responsibility and growth opportunities. We offer a great work-life balance and a company culture that is cutting-edge, ingenious, dynamic, collaborative and fun while relying on professionalism and the highest level of integrity from our employees. Honesty and reliability are at the core of our business ethos.

At Semantic Web Company you’ll work alongside great people with a wide variety of backgrounds, skills and talents. If you are interested in Semantics, are hardworking and most of all a team player and open-minded, then SWC might be the right fit for you.

Job Description:

  • Global first-level support for support desk, email, and telephone for the PoolParty Software Platform.
  • Communication interface and liaison for inquiries coming in from customers, partners, and colleagues.
  • Self-directed analysis and solution of inquiries and/or coordination and monitoring of trouble-shooting in close cooperation with the development and knowledge engineering departments.
  • Taking ownership of internal and external customer issues reported and seeing problems through to resolution.
  • Researching, diagnosing, troubleshooting, and identifying solutions to resolve application and system issues.
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Job Requirements:

  • Preferably working experience in customer support engineering.
  • Familiarity with various operating systems (Linux and Windows especially).
  • Understanding of ticketing systems, remote desktop applications, and help desk software (e.g. Jira).
  • Excellent written and spoken skills in English (German is a plus).
  • Ability to diagnose and troubleshoot basic technical and application-specific issues.
  • Ability to provide step-by-step technical help, both written and verbal.
  • Customer support-oriented thinking.
  • University degree AND/OR equivalent work experience – an added advantage but not compulsory.
  • Job location in Vienna, Austria.

What We Offer:

  • A captivating and engaging environment working in the burgeoning fields of semantic technologies and artificial intelligence
  • A most welcoming, collegial and professional working atmosphere
  • An attractive office with library, small gym, showers and relaxation zone, located centrally in the heart of Vienna (“the most liveable city in the world” according to ‘The Economist’), extremely easy to reach with public transportation
  • An exciting, challenging but rewarding position in an agile, diverse and rapidly-expanding company
  • Working with a diverse group of people where more than 65% are with international backgrounds and English as the main working language
  • Working in a learning organisation with interesting training & development opportunities on individual but also team level
  • Developed employee journey that enhances your professional growth, through: internal & external trainings, hands-on experience, radical experimentation days 3 times a year and many more
  • A good work-life balance with the possibility to work from home and flexible working hours
  • Ergonomic office equipment as well as complementary fresh fruit, coffee, tea…
  • State-of-the-art infrastructure


The minimum gross salary offered (full-time-equivalent) is EUR 40.600 p.a. – an overpayment is possible, depending on education, skills and work experience.

We would love to have you in our team!